Report a Bug

Found a bug? A report with the log files and the steps to reproduce it lets us fix it quickly.

Where to Report

Email: send your report to [email protected].
Forum: post in the Extensions & Applications Discussions forum on SketchUcation.

How to Report a Bug

1. Export the log files

The log files are the most important part of a report. Rayscaper collects them in a zip file for you: choose Extensions > Rayscaper > Export Logs for Support in the SketchUp menu.

Attach the zip file to your report.

If the Rayscaper menu isn’t there, the extension failed to load. Then collect the logs by hand:

On Windows, open %APPDATA%\Rayscaper in Windows Explorer.
On a Mac, open ~/Library/Application Support/Rayscaper in Finder: choose Go > Go to Folder and enter the path.

Select the files that start with SUEX_ and compress them into a zip file.

2. Describe the problem

In your email or forum post, include:

What you were trying to do when the bug occurred.
What happened: the error message, or what went wrong.
What you expected to happen instead.

3. Help us reproduce the issue

The easier it is for us to reproduce the bug, the faster we can fix it. If you can, include:

Step-by-step instructions: the exact steps that trigger the bug, such as “1. Open the material editor, 2. Pick the Glass type, 3. Set Roughness to 0.5”.
A screenshot or screen recording of what you see.
A SketchUp scene: a small .skp file that shows the problem. Extensions > Rayscaper > Create Archive packs the model with its textures and HDRIs, see Create Archive.

4. Send your report

Attach the log zip file from step 1, with your screenshots or .skp file, to your email or forum post. If a file is too large to attach, upload it to a file sharing service, such as Google Drive, Dropbox or WeTransfer, and send us the link.

What Happens Next?

We read every bug report and usually respond within a few business days. If we need more information, we’ll ask.